Withdrawal & Refund Policy

Consumers generally have the right to withdraw from a contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract is concluded.

To exercise the right of withdrawal, you must inform us (Roy Shop, [COMPANY NAME / OWNER], Friesenwall 116, 50672 Cologne, Germany, email: [email protected]) of your decision by a clear statement (e.g. by email). You may use the model withdrawal form below, but it is not mandatory. To meet the deadline, it is sufficient to send your notice before the withdrawal period has expired.

Effects of withdrawal: If you validly withdraw from a contract, we will reimburse all payments received from you without undue delay and no later than fourteen days from the day we receive your notice, using the same means of payment you used for the original transaction.

All Roy Shop products (e.g. accounts, subscriptions, licenses, codes, vouchers and digital services) are digital content or digital services that are provided immediately after payment is received.

Before completing every order you expressly request at checkout that we begin performance before the withdrawal period ends, and you acknowledge that you thereby lose your right of withdrawal. The right of withdrawal expires once delivery begins. Withdrawal and any resulting refund are excluded from that point on.

You also receive this confirmation on a durable medium (order confirmation email).

Roy Shop does not grant voluntary refunds. In particular, no refund is given if

• you no longer need, do not use, or accidentally ordered a product,
• you selected the wrong product, duration or region,
• your own account with the provider (e.g. a streaming or software service) is blocked, changed or incompatible,
• you violated the terms of use of the third-party provider,
• the access has already been delivered, redeemed, activated or displayed.

This policy does not affect mandatory statutory rights (see section 4).

If a delivered product demonstrably does not work as described, please contact us within 48 hours of delivery via the order chat in your account or a support ticket, with your order number and a clear description or screenshot.

We review the case and first provide an equivalent replacement or fix the problem (subsequent performance). Only if that fails do your further statutory rights apply. Orders that are not delivered are not charged.

Roy Shop reserves the right to refuse, review, hold or cancel orders at any time, in particular in case of suspected fraud or payment abuse, violations of our Terms, obvious pricing or system errors, lack of availability, or at the instruction of a payment provider.

If we cancel an order that has already been paid and do not deliver it, the amount paid is returned via the original means of payment. In case of suspected fraud we may suspend accounts and hold orders until the matter is resolved.

Please contact our support first. Unjustified chargebacks or payment reversals for properly delivered products lead to the immediate suspension of the account and all delivered access. We reserve the right to claim incurred fees and the outstanding amount.

(Complete and return this form only if you wish to withdraw from the contract.)